Customer Service

Configuring Your Email Client

Microsoft Outlook

  1. Open Microsoft Outlook.
  2. Click Tools -> Account Settings.
  3. Select the Email tab and then click on New
  4. Select 'Microsoft Exchange, POP3, IMAP or HTTP' and then click on Next
  5. Select 'Manually configure server settings or additional server types' and the click Next
  6. Select Internet E-mail and then click Next.
  7. Under the User Information heading, enter your name or the name of the person who owns this email account under the Your Name field. Also enter the whole email address for this account you are creating.
  8. Under the Logon Information heading, enter the whole email address in the User Name box, and the password for that email account in the Password box. If you're not sure of the correct password, you will need to contact the person who created your email account.
  9. Under the Server Information heading, enter mail.<domainname> into the Incoming Mail Server (POP3) field.
  10. The Outgoing mail server (SMTP) field is most reliably set up using the outgoing mail server of your ISP that connects you to the internet, with the advised settings as supplied by that ISP.
  11. If for some reason it is necessary to use mail.<domainname> as the outgoing mail server, you will also need to change the outgoing mail port to 587 (in "More Settings, Advanced"), and in "More Settings, Outgoing Server", check the box that says "My outgoing mail server requires authentication" and "using the same settings as incoming".
  12. Click OK, then Next and then Finish. You can now use your mail client to send and receive messages with your email address.

Windows Mail

  1. Open Windows Mail.
  2. Click Tools -> Accounts.
  3. Click the Add button.
  4. Select E-mail Account, and click Next.
  5. Enter your name or the name of the person who owns this email account under the Display Name field, then click Next.
  6. Enter the email address for the account you're creating, then click Next.
  7. Under the Server Information heading, enter mail.<domainname> into the Incoming Mail Server (POP3) field.
  8. The Outgoing mail server (SMTP) field is most reliably set up using the outgoing mail server of your ISP that connects you to the internet, with the advised settings as supplied by that ISP.
  9. If for some reason it is necessary to use mail.<domainname> as the outgoing mail server, you will also need to change the outgoing mail port to 587 (in "More Settings, Advanced"), and in "More Settings, Outgoing Server", check the box that says "My outgoing mail server requires authentication" and "using the same settings as incoming".
  10. Enter the full email address in the Email Username box, and the password for that email account in the Password box. If you're not sure of the correct password, you will need to contact the person who created your email account. Click Next.
  11. Click Finish to complete the account setup. You can now use your mail client to send and receive messages with your email address.

Thunderbird

  1. Open Thunderbird.
  2. Click Tools -> Account Settings.
  3. Click Add Account and select Email Account.
  4. Type in your name, or the name of the person who owns this email account you are setting up. In the Email Address field, enter the whole email address you are creating, then click Next.
  5. Make sure POP is selected, and enter mail.yourdomain.com into the Incoming Server field, then click Next.
  6. Enter your whole email address into the Incoming User Name field, then click Next.
  7. In the Account Name field, write something that describes this email account, (e.g. "Work Account"). Click Next, then click Finish.
  8. Your new email address will now appear in the list on the left. Click the account name and in the Reply-To Address field, enter the email address that you are setting up.
  9. In the list on the left, click Server Settings and change the User Name field to your whole email address.
  10. Right at the bottom of the list on the left, click Outgoing Server (SMTP). Make sure Server Name is set to mail.yourdomain.com and tick Use name and password. Enter your whole email address into the User Name field.
  11. The Outgoing mail server (SMTP) field is most reliably set up using the outgoing mail server of your ISP that connects you to the internet, with the advised settings as supplied by that ISP.
  12. If for some reason it is necessary to use mail.<domainname> as the outgoing mail server, you will also need to change the outgoing mail port to 587 (in "More Settings, Advanced"), and in "More Settings, Outgoing Server", check the box that says "My outgoing mail server requires authentication" and "using the same settings as incoming".